World Quality Report 2012-13

The report based on interviews with 1,553 respondents in 25 countries uncovers a number of new developments in the testing / QA market and an increased change of pace. With a heightened focus on mobility and the demand for testing in the cloud gathering pace, this growing demand means that companies are having to re-evaluate their resources and strategies.

Research findings, analysis and commentary of Quality Assurance and Testing

We are pleased to bring you our fourth annual World Quality Report, co-sponsored by Capgemini, Sogeti and HP. This year the report reveals that organizations are struggling to manage the challenges of the mobile era, with only one-third (31%) of those surveyed currently formally testing their mobile applications. The research found that many testing organizations are unable to address the new challenges, posed by the increasingly digitized environment due to a lack of the right resources, tools and methods. Yet, the ability to effectively test the quality of software applications has never been more critical to an organization’s reputation and operations.

The state of Quality 2012

The 4th Annual World Quality Report examines the state of application quality and testing practices across the globe, as well as emerging trends that may affect the future of testing.

This year’s report provides valuable insight into topics such as:

  • How QA needs to be a formalized step in the application lifecycle.
  • How mobility should become fully integrated into testing priorities.
  • Looks to evaluate the breadth of cost-effective operating models to see if it is a good fit.
  • Pay closer attention to demonstrating QA's business value for the money.
  • Why many companies are re-evaluating the diversity of skills required.

Driving Software Quality

The World Quality Report aims to help organizations make better informed quality assurance and testing decisions. It provides detailed profiles on the state of QA in key industries, including consumer products, retail and distribution, energy and utilities, financial services,, high tech, government and public sector, and telecommunications, media and entertainment.

About the Report

The World Quality Report is the result of ongoing collaboration between Capgemini, Sogeti and HP Software. The report is based on telephone interviews with more than 1,500 CEOs, CFOs, CIOs, IT directors/managers and quality assurance directors/managers from around the world.

The World Quality Report is the only major global report for application quality covering:

  • Tools, technologies and processes
  • The state of quality and outsourcing trends
  • Industry-specific analysis
  • Region-specific analysis

Download a free copy of the World Quality Report 2012-13.


Download a free copy of the 2011-2012 World Quality Report.

Download a free copy of the 2010-2011 World Quality Report.

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